Emails, License Keys, and More
First things first, we are really grateful to be working with you and for you. Every business is dependent on their customers; otherwise, we would not exist. And Soliloquy customers are some of the best. You encourage us, advocate for us, and share about us on Social Media. To echo my opening once again, we are grateful for you all.
However we know that some administrative related items have become annoying lately, even to the point of frustration. First, we as a team own these frustrations. We apologize for any inconveniences these issues have caused. Second, we’re letting you know how we are addressing the issues.
Some customers have received emails regarding renewals when they either recently renewed OR they are lifetime customers. Obviously, this should not be happening. We are already in process of fixing some of these issues to only send legitimate and necessary emails. Lifetime customers, don’t worry, you will keep your license! No need to renew!
And then there has been a recurring license issue since we updated our system and added the new license tier. Previously we offered the Dynamic Addon as an independent purchase. With the recent license system upgrade, those who purchased Dynamic Licenses independently have been having some license issues. Because of these recurring problems and to prevent future issues, we are investigating and improving the license process. Exact changes are still be determined, but know that we will fix the issue.
Good news! We are planning on rolling out a feature on your account screen of Soliloquy that will grant you full access to manage all the websites utilizing your license key. One easy location to manage your license keys or to remove a website’s access to your Soliloquy key.
Once again, thank you for your patience. You guys and gals are awesome! We’re greatly encouraged to be working with people like you and look forward to doing so for many years to come!
Hey Kevin & SoliloquyWP,
Y’all rock! Don’t let anyone tell you different, or at least, don’t believe them 🙂
Thanks for being upfront and communicative; stuff happens & it generally gets worse if its not talked about!
If I have to use a slider, Soliloquy is the only option, imho.
AT seoactivist :
How buttering could someone be? lol !
No doubt the Balkhis are good at what they do or are involved in.
Nice graphics, page after page of instructions and how to’s but not a peep about what it really is? I have never read about a plug-in for a longer time and still haven’t a clue what it does. After several days poking around to see what it is, I finally give up. I did find a WooSlider demo about 2 seconds after I typed in the name. (Is swapping photos in a frame really that deserving of a paid plugin or I am missing something?) Why no sample pages of what I might be getting with Soliloquy?
Soliloquy is a lot more than “photo swapping in a frame”.
But I agree with you that it’s not user friendly. Their screencast tutorials are not thorough they try to keep very short as if they want to show how quick it is to create slides. Unfortunately it’s not so quick.
Dear Soliloquy Team, you should seriously thing of this feedback and work on building better UI and better documentation/tuts.
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