Introducing Soliloquy Support Tokens
Soliloquy support tokens are used to submit support tickets for any inquiry you may have regarding Soliloquy.
Existing customers will be grandfathered in, so don’t fret if you are already a license holder.
The way support is handled for Soliloquy has been updated to use what are called support tokens. Support tokens grant you the ability to submit a support ticket that will be answered by someone of the Soliloquy staff (namely me). One support tokens grants you the ability to submit one support ticket.
A complimentary support token is issued at the time of purchase, and any subsequent tokens require a separate purchase. Watch the video below to view a demonstration on how support tokens work (click on the HD icon for the best viewing experience):
Why Support Tokens over a Yearly Fee or Free for Life?
It’s simple. With a yearly fee, users who never ask for support are punished, and the 20% of users that create 80% of the tickets get an incredible deal at the expense of supporting other users and developing and improving the plugin. Nobody really wins in that situation.
I also tried free support for life for ~4 months. At the current rate, it will take about 3 months before I spend my entire day doing nothing but support. That means no development time for Soliloquy, and it also means that I would need to hire for extra support. After more numbers crunching, I would begin losing money in less than a year and be forced to stop support altogether. Again, no one wins and Soliloquy really suffers as a reliable product.
With support tokens, nobody is punished for purchasing the plugin outright. You get one complimentary support token to get you started, and those that never need support can continue going about their business. The folks that do need additional support can purchase more support tokens and receive dedicated support (real support from the guy who made the plugin) that adds value to their business. Everybody wins!
The change has been reflected as of today, and all current customers have been credited with one support token. Future purchases automatically include a support token, and if you choose to upgrade, you get another support token with it!
Automatic updates are still for life – only support is affected by the support tokens.
Ultimately, this change benefits you because it ensures that Soliloquy will continue to be developed and maintained as a viable and reliable product in your arsenal. I will be able to continue building out and improving on the best responsive WordPress slider plugin out there, and you will continue to receive all of the benefits from it. 🙂
To ensure that the community gets the full benefit, support tickets (where appropriate) will be turned into documentation that is listed on the Docs section of the website. Docs will grow quickly, so you should turn their often to see if your question has been answered before submitting or purchasing support tokens.