How can we help today?
Technical issue or bug
How can we help with your account?
General account question
I have a question about my license renewal
I'd like to request a refund
What type of feature request is this?
An improvement to an existing feature
Soliloquy plugin version
Check out this
on how to find your Soliloquy plugin version.
Check out this
on how to find your WordPress version.
Access to WordPress website
I will provide access by creating a temporary administrator user account
I will provide access by sharing my own administrator user account
I will not or cannot provide access
Site access allows our support team to investigate quickly and efficiently.
The safety of your website is very important to us. We recommend providing your account password securely through
. Not sure how that works?
We understand that not everyone is comfortable or able to provide access to their site. Please note that access allows our support team to investigate quickly and efficiently. If you choose not to provide credentials, it can take longer to resolve the issue. When possible, we recommend creating a temporary administrator user account to safely and securely share access.
Please provide a link to the page experiencing the issue.
Your Website Log In URL
E.g. https://example.com/wp-admin/ - where you go to access the admin dashboard.
Your Website Username
Your Website Password
SupportAlly Secrets Link
Unique link generated from
, used to securely share a password.
Click or drag files to this area to upload.
You can upload up to 10 files.
Screenshots are a huge help! Try a browser extension or free apps like Jing, Owely, Monosnap. 10MB limit per image with a max of 10 files.
How may we help you?